Our goal is to make every customer a happy one! We do understand that things do not always go as planned and will work with you to solve any problems that may arise. Please take a moment to review our return policy for orders placed with Swopes.
PRODUCT RETURNS:
For items purchased, but not yet shipped:
All items are eligible for a full refund prior to their ship date. Please allow up to 2 weeks for canvas and/or print orders to be shipped.
For shipped items:
Unless otherwise noted on the product page due, no refunds or exchanges will be permitted after an item has shipped. In cases of shipping damage, or other related issues, Swopes will, at its discretion, offer a repair or replacement.
Please inform us via email of any damage immediately upon delivery. You must notify us within 3 business days of the delivery date for any damage claims to be considered valid. Swopes reserves the right to deny any damage claims after this three day window, but we will consider all claims on a case-by-case basis.
Swopes is not responsible for any packages returned to us without our prior written approval.
HOW TO REQUEST A REFUND OR ASSISTANCE:
Please use the contact form on our site’s Contact Page if an item does not meet your expectations for any reason, including damage claims. Also, please provide us with your order information and any issues you may be experiencing.
PRODUCT RETURNS:
For items purchased, but not yet shipped:
All items are eligible for a full refund prior to their ship date. Please allow up to 2 weeks for canvas and/or print orders to be shipped.
For shipped items:
Unless otherwise noted on the product page due, no refunds or exchanges will be permitted after an item has shipped. In cases of shipping damage, or other related issues, Swopes will, at its discretion, offer a repair or replacement.
Please inform us via email of any damage immediately upon delivery. You must notify us within 3 business days of the delivery date for any damage claims to be considered valid. Swopes reserves the right to deny any damage claims after this three day window, but we will consider all claims on a case-by-case basis.
Swopes is not responsible for any packages returned to us without our prior written approval.
HOW TO REQUEST A REFUND OR ASSISTANCE:
Please use the contact form on our site’s Contact Page if an item does not meet your expectations for any reason, including damage claims. Also, please provide us with your order information and any issues you may be experiencing.